If the scanner's name appears with one of these marks ir as an Unknown device, uninstall EPSON Scan as described in Uninstalling your EPSON Scanning Software, then reinstall it as described in the Start Here sheet. 3) Once you’ve downloaded the package, double-click to open it and click OK in the pop-up. 2) We recommend downloading Drivers and Utilities Combo Package, just to make sure you get all the features of the scanner. Make sure your scanner's name appears under Imaging device without a (?) or an exclamation (!) mark in the Device Manager window. So here’re the steps: 1) Go to the driver download page for Epson DS-530 scanner on the official Epson website. Uninstall EPSON Scan as described in Uninstalling your EPSON Scanning Software, then reinstall it as described in the Start Here sheet. If you upgraded your computer's operating system, you need to reinstall EPSON Scan and EPSON Scan Settings.If you are using any TWAIN-compliant program, make sure that the correct scanner is selected as the Scanner or Source setting.See the Start Here sheet for instructions on installing the software. Make sure the scanning software is fully installed.The scanner may not work properly when connected to the computer through more than one USB hub. Connect the scanner directly to the computer's USB port or through one USB hub only.Use the USB cable that came with your scanner.Unplug the USB cable from the scanner, wait five seconds, and then plug it again.Check the USB cable connection between the scanner and computer to make sure it is secure.I can't start Epson Scan in Windows or on my Mac.
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